ITSM Coordinator
Abacus TechnologyUnited States only
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Overview:
The ITSM Coordinator is responsible for ensuring the smooth handling of service tickets, focusing on triage, coordinating on-sites and other miscellaneous dispatches, and monitoring multiple boards to maintain ticket flow. This role requires attention to detail, timely communication, and proactive problem-solving. ITSM Coordinators serve as a key point of coordination between internal teams and clients, aiming to support the delivery of efficient, high-quality service experiences.
Duties and Responsibilities:
Conduct triage exclusively for tickets in the "Manual Review" status, assessing urgency, impact, and appropriate categorization.