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Are you able to provide flawless delivery for every client and project you are assigned to?
Do you enjoy leading and motivating others?
Our Story
At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.
Great Place to Work
Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at .
About the Role
This role involves executing and supporting operational and client-facing processes, ensuring high-quality results, maintaining documentation, identifying improvement opportunities, and meeting business objectives. It requires strong organizational skills, attention to detail, problem-solving abilities, and a focus on continuous improvement.
Responsibilities
Acting as a subject matter expert to ensure accurate, efficient, and compliant completion of assigned processes.
Maintaining process documentation and work instructions to support consistent execution, knowledge sharing, and business continuity.
Executing assigned work activities and providing guidance, feedback, and support to team members as needed to promote quality and consistency.
Monitoring process performance, identifying root causes of issues, and recommending solutions and process improvements to enhance efficiency and service delivery.
Developing and maintaining a working knowledge of related team processes to provide cross-functional support and coverage during planned and unplanned absences.
Collaborating with internal stakeholders and team members to support operational goals, service delivery requirements, and client needs.
Supporting ad hoc requests, special projects, testing activities, and continuous improvement initiatives as assigned.
Identifying opportunities to improve processes, documentation, tools, and workflows to drive operational excellence and reduce risk.
Managing multiple priorities while meeting established deadlines, service levels, and quality expectations.
Helping reinforce operational discipline by using structured problem solving, consistent documentation, and proactive risk identification.
Requirements
Possess Bachelor's in Business, Human Resources, Communications, or a related field . Equivalent combination of education and relevant work experience will be considered.
2–4 years of experience in operations, client delivery, project coordination, reporting support, process improvement, or a related business support function.
Possess analytical and problem-solving skills with the ability to evaluate information, identify issues, and recommend solutions.
Able to be detail-oriented and highly organized, capable of managing multiple tasks and priorities efficiently.
Able to demonstrate commitment to process excellence, with the ability to identify and implement opportunities for improved efficiency and consistency.
Able to self-motivate and be proactive, capable of working independently while collaborating well with teams and cross-functional partners.
Possess communication skills, including verbal, written, and interpersonal abilities, with a focus on fostering positive relationships with internal stakeholders and external clients.
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
62,000.00 USD Maximum :
63,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Originally posted on Himalayas