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AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.
Responsibilities:
Provide tier 1 level technical and procedural assistance via phone, email and chat
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Implement issue resolution and/or advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to tier 2 and tier 3 level support as required
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Assist senior IT staff as needed
Requirements:
Bachelor’s degree preferred; some college coursework required
Working knowledge of Windows 11
Working knowledge of Microsoft O365 suite
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem-solving skills
Attention to detail
Excellent written and verbal communication skills
High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).
*Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **
Compensation:
The hourly range for this position is $24.00 - $26.00
Benefits:
401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Supplemental pay types:
Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy
AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here:
When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.