Customer Service Representative

Customer Service Representative (Remote)

Role Overview

You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.

This is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.

Key Responsibilities