Customer Support Representative 🤖⚙️ - LATAM - Remote

Company Overview

Our client operates a two-sided marketplace and software platform in the outdoor hospitality space.

On one side, travelers use the platform to discover and book campgrounds and RV parks. On the other, park operators rely on the software to manage reservations, payments, availability, and day-to-day operations.

Because the product sits directly in the flow of bookings and payments, support is not just a service function — it’s critical to customer trust, retention, and revenue . When issues happen, they often involve real travel plans and time-sensitive situations.

Your Role

We're hiring a Customer Support Representative to work day-to-day tickets from travelers and park operators. You'll follow the triage and escalation playbooks the support team has built, resolve what's within your scope, and flag anything that needs a lead's judgment or urgency. Support here touches real bookings and real trips, so accuracy and follow-through matter as much as speed.