Author Success Specialist
AuthorClimb$55K – $70K per yearUnited States only
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About AuthorClimb
AuthorClimb is the growth desk for self-published authors. We give KDP authors one toolkit to grow their books on Amazon: keyword rank tracking, sales analytics, listing optimization, A+ Content design, category research, and reader review distribution. We're a small, remote-first team headquartered in the Boston area, building for authors who treat their books like a business.
The role
You'll be the person our authors talk to. Self-published authors are emotionally invested in their books, often running a business of one, and frequently new to tools like ours. Great support here isn't ticket-closing; it's helping someone get unstuck on something they care about deeply, in writing, with patience and precision. You'll own the support inbox, guide new authors through their first weeks, keep our help documentation sharp, and act as the voice of the customer inside the company.