Junior Operations Agent - Bulgarian speaker
AUTO1 GroupRomania only
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- Being part of our Operations team, you will work with focus on these topics:
- Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status;
- Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased by the car partners;
- Will monitor inbound and outbound calls and emails responses to assess associates demeanor, accuracy, customer service performance, and conformity to company policies and procedures;
- Ensures that it meets the business objectives and procedures of the company in communication and solving the cases of car partners;