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The scope of the Services covers Agile Business Analysis and functional support activities delivered in an Agile context, including business analysis, data analysis and solution clarification.

The Services are delivered as service outputs and results, not as individual roles or positions. The Supplier remains fully responsible for the organization of its resources, working methods and internal governance.

Within this scope, the Services may include stakeholder workshops; analysis and formalization of AS-IS and TO-BE processes; identification of issues and optimization opportunities; requirements engineering; change, risk and impact analysis; backlog clarification and prioritization support; functional clarification during development; functional testing and UAT support; documentation, knowledge transfer and post-Go-Live support; analysis of data from operational systems or the Datalake; management of physical or virtual data ingestion where required by the agreed service outcome; construction of analytical models; ad-hoc and exploratory analysis; and direct implementation of, or delivery guidance for, dashboards.