Seasonal PT CX Representative

Job Title: Seasonal PT CX Representative

Overview:

We are looking for a PT Seasonal Customer Experience Representative to help during peak season on the weekends. The Customer Experience (CX) Representative will help guide the customer experience and provide care, solutions, and recommendations across customer touch points. They will serve as a liaison and point person for all customer service inquiries within the US, working with the ecommerce & CX teams. The CX representative will help manage supporting the client experience online, ensuring adherence to the brand’s luxury guidelines and standards. This role will be assist with inbound/outbound customer communications, including calls, emails, chats, etc., and ensure timely follow-up and resolution. This role will not only help customers, but also provide valuable customer feedback & insights, identify any trends or process improvements that may be needed to improve.