L1 Technical Support Specialist (UA Private Entrepreneur Only)
brightfinUkraine only
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Company Overview:
Brightfin is an enterprise SaaS software company that provides complete visibility and control over IT spend. With a suite of solutions that cover IT Financial Management (ITFM), Telecom Expense Management (TEM), Managed Mobility Services (MMS), FInOps, Cloud, and AI spend, Brightfin brings "Total Spend Intelligence" to CIOs, CFOs, IT, Finance, and procurement teams so they can better forecast, manage, optimize costs, and redirect wasteful spend to strategic priorities. Brightfin was the first ServiceNow partner to provide a natively accessible cost optimization application built into the ServiceNow platform
Job Summary: The role of a L1 Technical Support Engineer involves providing technical support to clients, diagnosing and resolving complex technical issues, managing inquiries efficiently, and ensuring high levels of customer satisfaction. As skills and knowledge increase, growth to L2 Technical Support Specialist roles and beyond, into more technical roles within the organization, can be anticipated.