IT Technician
CamHR Information (Cambodia) Co., Ltd$1K per monthUnited States only
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POSITION: IT Technician
Regular Duties:
Responds to support requests via multiple sources such as phone and email. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner.
Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices both through remote control tool and on desk side.
Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Seeks technical assistance or escalates problem, when necessary. Implements predetermined software or hardware changes to rectify any issues.