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About Navista
We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 40 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence.
What Revenue Cycle Management (RCM) contributes to Cardinal Health
Practice Operations Management oversees the business and administrative operations of medical practices.
Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.
Position Summary
The Coordinator, Financial Counseling is responsible for supporting patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services being rendered.
This role plays a critical part in the Revenue Cycle by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.
Responsibilities
Financial Counseling & Patient Support
Review daily schedules to identify patients requiring financial clearance.
Educate patients on expected financial responsibility, including:
Deductibles
Copayments
Coinsurance
Out-of-pocket maximums
Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
Assist patients in understanding their financial obligations prior to services.
Financial Risk Identification
Evaluate potential financial risks associated with scheduled services, including:
Coverage limitations
Medical necessity concerns
Frequency limitations
Out of Network Benefits and coverages
Proactively identify accounts that may result in patient balance or denied claims.
Escalate high-risk accounts to leadership or appropriate teams for review.
Denials Prevention & Support
Collaborate with clinical and administrative teams to reduce the risk of claim denials.
Support resolution of pre-service financial issues that may impact reimbursement.
Assist in identifying trends related to financial risk and patient responsibility.
Documentation & Compliance
Maintain accurate documentation of all financial discussions with patients.
Ensure all notes are clear, complete, and compliant with organizational standards.
Protect patient confidentiality in accordance with HIPAA standards.
Collaboration & Communication
Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
Provide exceptional customer service with empathy, professionalism, and respect.
Operational Excellence
Manage multiple tasks efficiently in a fast-paced environment.
Demonstrate strong attention to detail and problem-solving skills.
Maintain consistent attendance, punctuality, and teamwork.
Support additional duties and projects as they are assigned.
Qualifications
Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
Strong knowledge of insurance and benefits and patient Financial Assistance Programs
Strong understanding of oncology treatment pathways
Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred
Experience with billing systems and interpreting EOBs
Proficiency in Microsoft Office Suite
Strong organizational, analytical, and communication skills
Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership.
Critical thinking and ability to think outside the box, adapt to process and workflow changes easily.
Experience in oncology or specialty care preferred
Working knowledge of: ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
Background in financial counseling or patient-facing financial roles
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $16.30- $25.74
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 11/16/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.