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Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Manager, Partner Success leads a team focused on protecting, growing, and strengthening partner and customer relationships. This leader is accountable for partner retention, customer success, product adoption, and revenue growth while building a high-performing team that delivers exceptional experiences. The role partners closely with sales and cross-functional stakeholders to identify opportunities, mitigate risk, drive operational excellence, and create scalable processes that support long-term business success.
The Main Responsibilities
Lead a team of Partner Success professionals responsible for partner and customer retention, product adoption, revenue expansion, and overall account health.
Leverage customer health, performance, and opportunity data to identify risks, uncover growth opportunities, and drive proactive engagement strategies.
Partner closely with Sales Acquisition teams on strategic account planning, expansion initiatives, and customer growth opportunities.
Establish and maintain consistent operating standards, tools, communication practices, and execution frameworks across the organization.
Drive innovative thinking and continuous improvement by identifying recurring friction points and implementing scalable process enhancements and automation.
Lead cross-functional resolution of complex partner and customer issues by aligning stakeholders, removing barriers, and ensuring timely follow-through.
Manage a disciplined portfolio-management rhythm that prioritizes customer and partner needs based on revenue impact, risk, business priorities, and growth potential.
Monitor key performance indicators and hold the team accountable for business outcomes, forecast accuracy, customer satisfaction, and net revenue growth.
What We Look For in a Candidate
6+ years of customer-facing client services, customer success, account management, or related experience.
Experience in a technology-focused customer-facing environment supporting business customers.
Strong written and verbal communication skills with the ability to engage audiences at all organizational levels.
Demonstrated ability to analyze data, identify trends, and translate insights into actionable recommendations.
Experience influencing stakeholders through collaboration, persuasion, negotiation, and consensus-building.
Proven ability to identify common customer needs, operational challenges, and opportunities for process improvement.
Experience leading cross-functional initiatives and driving resolution of complex business issues.
Ability to manage multiple priorities while maintaining a strong customer focus.
Preferred
7+ years of applicable customer success, partner success, account management, or related experience.
Previous people leadership experience with responsibility for coaching, mentoring, and developing high-performing teams.
Bachelor's degree in Business, Management, or a related field.
Experience supporting revenue retention, growth strategies, and portfolio management activities.
Proven success building strong internal and external stakeholder relationships.
Experience implementing customer health, adoption, or performance measurement programs.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$97,001 - $129,324 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$101,853 - $135,793 in these states: CO HI MI MN NC NH NV OR RI
$106,705 - $142,262 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:Benefits Bonus Structure
Requisition #: 343608
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.