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Primary Responsibilities
Develop a deep understanding of end customers throughout North America (NA) and identify opportunities to expand aftermarket businesses.
Analyze the installed base of RTK and Schroedahl products across the region and determine aftermarket revenue entitlement based on actual field installations.
Conduct site visits, plant walk-downs to key end users to assess valve operating conditions, evaluate equipment health, and provide maintenance recommendations to improve reliability and performance.
Deliver technical training, product education, and application support to channel partners, customers, and end users.
Prepare and maintain spare parts recommendations, valve operation manuals, maintenance procedures, and service documentation to support customer needs.
Document and maintain detailed records of customer visits, including operational findings, installed base data, service opportunities, and technical reports.
Manage and follow up on all aftermarket opportunities within NA for both RTK and Schroedahl product lines, including open quotations and project activity.
Perform win/loss analysis on aftermarket opportunities and develop strategies to improve quotation conversion rates and overall aftermarket performance.
Provide accurate weekly and monthly aftermarket sales forecasts for the NA region.
Monitor accounts receivable (AR) performance, support collection activities, and assist in reducing overdue balances.
Ensure all channel partner activities comply with CIRCOR trade compliance policies and applicable regulatory requirements.
Perform additional duties and special projects as assigned by management.
Key Objectives
Increase aftermarket revenue growth and win rates.
Improve installed base visibility and entitlement capture.
Strengthening customer relationships through proactive field engagement and technical support.
Enhance channel partner capabilities through training and compliance management.
Drive operational excellence through accurate forecasting, reporting, and documentation.
Required Qualifications
Minimum of 5 years of hands-on experience in aftermarket sales within industrial equipment, valve, or process control industries.
Strong knowledge of control valves, automatic recirculation valves (ARVs), or similar industrial equipment.
Experience working with equipment spare parts, product configurations, and Bill of Materials (BOM) structures.
Familiarity with value-selling methodologies and customer-focused sales processes.
Proficiency in business and service management tools, including CRM, ERP, service portals, and related software applications.
Strong communication and presentation skills with the ability to effectively engage external customers and channel partners.
Willingness and ability to travel extensively and perform effectively in a fast-paced, results-oriented environment.
Experience working directly with end users, engineering teams, maintenance personnel, and channel partners
Preferred Competencies
Customer-focused mindset with the ability to manage challenging customer situations professionally and effectively.
Strong teamwork and collaboration skills with a high level of accountability and ownership.
Passionate, responsive, and results-driven approach to work.
Open-minded, adaptable, and committed to continuous learning and professional development.
Self-motivated with excellent organizational and problem-solving skills.
Knowledge of installed-base management, equipment lifecycle support, and aftermarket service strategies.
Ability to provide technical guidance, maintenance recommendations, and training to customers and business partners.
Education
Technical education is required, preferably with a focus in Mechanical Engineering, Industrial Technology, or a related technical discipline.
Work Location
Remote, with preference for candidate located in one of the following US regions:
Gulf Coast
Southeast
Northeast
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities