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Director, Client Delivery
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Are you an experienced and results-driven professional looking for a challenging leadership role?
About this Role:
The Director, Client Strategy & Product is responsible for connecting client needs, market trends, HCS capabilities, and product strategy to improve the competitiveness, growth, and long-term value of the HCS portfolio.
This role works horizontally across the HCS client portfolio to identify common client needs, product gaps, emerging market requirements, and opportunities for service expansion. The leader serves as the primary bridge between Client Delivery, Product, Technology, Operations, Sales, and other stakeholders to ensure client and market insights are translated into actionable product priorities, service improvements, and growth opportunities.
Unlike Client Delivery, which owns individual client relationships and account-level growth, Client Strategy & Product is accountable for identifying portfolio-level opportunities, shaping solutions, influencing product and technology roadmaps, and enabling Client Delivery teams to bring differentiated HCS capabilities to clients.
The successful candidate will bring deep benefits administration domain knowledge, strong commercial and product acumen, executive presence, strategic thinking, and the ability to translate client and market needs into practical business and product strategies.
Responsibilities:
Establish and maintain a structured Voice of the Client process that captures client feedback, unmet needs, product requests, market observations, and emerging requirements across the HCS portfolio.
Analyze client feedback and account-level opportunities across the portfolio to identify recurring needs, common themes, product gaps, and opportunities that can create value across multiple clients.
Partner with Client Delivery leaders to identify potential cross-sell, upsell, product adoption, and service expansion opportunities.
Develop portfolio-level growth opportunities and solution concepts that Client Delivery and Sales can bring to appropriate clients.
Partner with Product and Technology leaders to translate client and market requirements into product strategy, roadmap priorities, enhancements, automation opportunities, and investment recommendations.
Establish structured communication and feedback loops between Client Delivery, Product, Technology, Operations, and Sales so that client needs and product developments are consistently understood across HCS.
Maintain a portfolio-level view of product utilization and adoption and identify opportunities to increase client adoption of existing HCS capabilities.
Evaluate HCS capabilities across clients to identify opportunities for standardization, reuse, and scalable solutions rather than developing unnecessary client-specific solutions.
Gather and synthesize market intelligence, competitive insights, advisor feedback, industry trends, and emerging client requirements to inform HCS product and service strategy.
Partner with Sales and Client Delivery to strengthen HCS positioning, value propositions, client presentations, and executive-level discussions.
Support Client Delivery on strategic client conversations requiring product, market, innovation, or broader HCS portfolio expertise.
Develop business cases for product investments, service enhancements, automation, AI capabilities, and other strategic initiatives based on client demand, revenue potential, competitive differentiation, risk, and financial return.
Partner with Operations and CoE & Risk to ensure product and service enhancements consider operational feasibility, scalability, regulatory requirements, controls, and delivery impact.
Maintain transparency into the HCS product roadmap and ensure Client Delivery leaders understand planned capabilities, timing, priorities, and dependencies relevant to their clients.
Establish mechanisms to communicate product developments and new capabilities to Client Delivery and Sales teams so that opportunities can be proactively introduced to existing clients.
Measure the business impact of product and portfolio initiatives, including product adoption, revenue opportunities generated, client value, and return on investment.
Create a culture of client-driven innovation, collaboration, commercial thinking, transparency, and disciplined prioritization.
Requirements:
Bachelor’s degree or equivalent combination of education and experience.
A total of 7+ years of progressive leadership experience preferred.
Demonstrated ability to identify and enable existing-client growth opportunities, including cross-sell, upsell, product adoption, and service expansion.
Experience generating qualified expansion pipelines and translating client needs into revenue-generating solutions.
Strong Voice of the Client expertise, with the ability to synthesize client feedback and market insights into actionable product and service strategies.
Experience aligning product roadmaps and investment priorities with client needs, market demand, and business objectives.
Proven ability to evaluate product performance, adoption, and investment ROI to drive measurable business outcomes.
Demonstrated success identifying opportunities for cross-client standardization, scalability, and reuse of products and services.
Strong cross-functional leadership skills, with experience partnering across Product, Client Delivery, Technology, and other stakeholders to advance strategic priorities.
Commercial acumen and a track record of translating product and portfolio initiatives into measurable revenue growth and client value.
Flexible Working
At Conduent , we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time.
Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
Retirement Savings: We support you as you invest in your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent , we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent , you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $140,000 - $180,000.