Director of Operations

## About Cost Effective Equipment Cost Effective Equipment helps customers get the equipment they need—reliably, efficiently, and at a great value. We focus on operational excellence, strong vendor and customer partnerships, and continuous improvement across our processes.## Role OverviewAs Director of Operations, you will own day-to-day operational performance and help build the systems, processes, and team rhythms that enable scalable growth. This role is ideal for an early-career operations leader (0–5 years) who thrives in a hands-on environment, enjoys solving messy problems, and can translate goals into clear execution across people, process, and tools.## What You’ll Do* Lead and improve end-to-end operational workflows (order-to-delivery, scheduling, inventory/asset flow, service coordination, returns, and issue resolution as applicable)* Establish operating cadence: daily/weekly metrics reviews, prioritization, and cross-functional coordination* Define and track KPIs (on-time delivery, cycle time, utilization, cost-to-serve, quality, customer satisfaction) and drive action plans to improve them* Identify bottlenecks and implement process improvements using SOPs, checklists, and automation where appropriate* Partner with Sales, Customer Service, Finance, and vendors to ensure smooth handoffs and consistent customer experience* Own vendor and partner performance management (SLAs, scorecards, escalation paths, and continuous improvement)* Support forecasting and capacity planning to ensure staffing, equipment, and logistics align with demand* Build and maintain documentation: SOPs, training materials, and operational playbooks* Lead, coach, and develop team members; set clear expectations and accountability* Drive operational readiness for growth initiatives (new locations, new product lines, new systems, or new service offerings)## What Success Looks Like (First 90 Days)* Develop a clear understanding of current workflows, pain points, and performance baselines* Implement a simple, consistent KPI dashboard and operating cadence* Deliver quick-win improvements that reduce delays, rework, or customer escalations* Document core SOPs and clarify ownership across key processes* Create a prioritized roadmap for operational improvements over the next 2–3 quarters## Required Qualifications* 0–5 years of experience in operations, logistics, supply chain, field services, customer operations, or a similar environment* Demonstrated ability to improve processes and drive measurable results* Strong analytical skills and comfort working with data (spreadsheets, dashboards, KPIs)* Excellent communication skills and ability to coordinate across teams and external partners* Bias for action: comfortable rolling up your sleeves and executing in a fast-moving environment* Ability to create structure—SOPs, workflows, and accountability—without overcomplicating## Preferred Qualifications* Experience in equipment, rentals, distribution, logistics, or service operations* Familiarity with Lean/continuous improvement concepts (e.g., root cause analysis, 5 Whys, Kaizen)* Experience implementing or improving tools such as ERP, WMS, TMS, CRM, or ticketing systems* People leadership experience (formal or informal), including training and performance coaching## Key Skills* Operational leadership and execution* Process design and documentation (SOPs)* KPI development and performance management* Cross-functional collaboration* Vendor/partner management* Problem solving and root cause analysis* Project management and prioritization* Customer-first mindset## Work LocationUnited States (location and travel expectations may vary based on business needs).## Why This RoleThis is a high-impact opportunity to shape how operations run day-to-day and to build scalable systems that support growth. You’ll have broad ownership, visibility into the business, and the chance to make improvements that customers and teams feel immediately. Originally posted on Himalayas