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Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
Own the bridge between Sales strategy and technology delivery — translating business and GTM requirements into clear engineering specifications, and serving as the primary conduit between Sales, Product, and Engineering teams. This role ensures our sales tools, workflows, data infrastructure, and request processes support Sales execution at scale, combining deep systems ownership with a consultative, technically fluent approach to partnering across the business. Key Responsibilities
Sales Systems Ownership
This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.
Maintain system priorities and backlogs based on business value, user needs, and operational risk.
Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.
Own and maintain general data infrastructure supporting Sales — data models, integrations, and pipelines feeding CRM and analytics tools.
Request Intake & Triage
Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.
Interface with Engineering to manage the flow of Sales requests — clarifying requirements, tracking status, and ensuring timely delivery.
In partnership with the Manager, Analytics & Reporting - serve as the single point of accountability for Sales-originated requests, moving through Analytics and Engineering, reducing duplication and competing asks.
Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.
Requirements and Delivery
Partner with Sales stakeholders to understand workflows, pain points, and business needs.
Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.
Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.
Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
Coordinate user acceptance testing, release validation, and post-launch verification.
Lead cross-functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non-technical teams.
Adoption and Performance
Measure adoption, utilization, data quality, user experience, productivity, and business outcomes.
Use feedback and performance insights to recommend system and process improvements.
Business Partnership & Sales Engineering Support
Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams to support system needs and business priorities.
Bring a consultative mindset to stakeholder engagements — diagnosing root problems rather than just fulfilling requests, and guiding teams toward scalable solutions.
Track and communicate key requests, risks, dependencies, decisions, and delivery status.
Translate technical considerations and tradeoffs into clear business recommendations, and vice versa.
Provide technical/sales engineering support as needed — helping Sales understand and articulate product and tooling capabilities internally and to customers.
Requirements
10+ years of project management experience, ideally spanning technical and Sales/GTM environments.
Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.
Strong working knowledge of general data infrastructure — databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.
Experience designing or managing intake/triage processes for cross-functional requests (e.g., analytics, engineering, or IT request queues).
Experience with CRM, workflow, or comparable enterprise platforms.
A consultative mindset and approach — able to build trust with stakeholders, ask the right questions, and guide decisions rather than simply execute requests.
Strong communication, problem-solving, prioritization, documentation, and stakeholder management skills.
Proven ability to act as a conduit between technical and business teams, flexing between engineering depth and executive-level business framing.
Ability to travel up to 25% based on business needs.
Preferred Qualifications
Experience as a product owner, platform owner, business systems analyst, Sales Operations systems partner, or sales engineer.
Experience with intake/ticketing tools (Jira, ServiceNow, or similar) to manage request pipelines.
Experience with Power Platform, APIs, workflow automation, or modern cloud-based data environments.
Experience supporting distributed or field-based Sales organizations.
Experience in automotive finance, consumer lending, financial services, or another regulated industry.
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance , such as H-1b / H-4 or F-1 OPT visa holders.
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Benefits
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
Identify the Right People by recognizing top talent
Set Clear Expectations by managing change and directing others
Train team members and focus on developing talent
Performance Manage by ensuring accountability and driving results
Create the Right Environment by establishing trust and managing conflict
Maintain the Right Number of team members needed to build an effective team
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please clickherefor the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.