Customer Support Executive (Spanish Speaking)

CXM Direct LLCAnguilla, Antigua and Barbuda + 43 more

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Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role

Effectively managing the company chats, E-mails and calls

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Customer Support Executive (Spanish Speaking)

CXM Direct LLCAnguilla, Antigua and Barbuda + 43 more

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role

Effectively managing the company chats, E-mails and calls

Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Requirements

Work independently and in teams
Follow standard processes and procedures. Requirements
Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Excellent command of the English and Portugese languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines

Benefits

Bonuses and commissions
Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
Account Executives motivation and compensation scheme will be shared during interview.
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Originally posted on Himalayas