Mission Director - Army

Defense Unicorns$145K – $185K per yearUnited States only

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Opens the original posting on Himalayas.

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This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)

Position Summary

As the Mission Director for the Army Domain within the Federal Business Unit at Defense Unicorns , you will manage program operations, focusing on ensuring customer retention, satisfaction, long-term success, and account expansion within the Army domain. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. The ideal candidate must possess deep knowledge of the NextGen C2 (NGC2) initiative, acting as a trusted advisor to proactively address customer needs and drive product adoption across the NGC2 ecosystem.

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Mission Director - Army at Defense Unicorns · ApplyPick

Customer Retention & Satisfaction
Build and maintain relationships with Army mission partners to ensure satisfaction and alignment with their mission outcomes.
Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
Time-to-Value & Adoption- Facilitate the onboarding of Defense Unicorns ’ products and solutions, specifically tailored to the NGC2 architecture and its converged data layer.
Promote adoption of Defense Unicorns ’ products and solutions to meet and exceed mission objectives.
Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
Hero (Customer) Advocacy & Health
Serve as a trusted advisor to Army stakeholders maintaining high hero health scores by reinforcing product value.
Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
Account Expansion
Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
Identify cross-selling opportunities into adjacent Army programs and collaborate with the Army Account Executive.
Collaborative Product Development
Relay customer feedback to the Product team to prioritize relevant features or fixes.
Relay feedback from Army users to the Product team to prioritize NGC2-specific enhancements and improvements for tactical edge environments.
Metrics & Reporting
Track and report KPIs related to the Army NGC2 program, including retention rates, hero health scores, time-to-value, and adoption success.
Expectations
Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
Champion customer needs across internal teams to ensure mission success and continued satisfaction.
Facilitate and share the results of retrospectives once time-to-value is achieved.

Mission Director - Army

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Position Summary

Mission Director - Army

Apply now

Position Summary

Key Responsibilities

Who We Are

What We Do

Who We Serve

Helm/Kustomize-Value Stream Mapping

Benefits Our Unicorns Enjoy

Health:

Life Insurance

Disability Insurance

Financial:

Home Office Budget

Leave:

Paid Parental Leave

Learning:

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