Business Analyst

DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. As we continue to grow, we're seeking a skilled ServiceNow Business Analyst to join our team. This individual will play a crucial role in bridging the gap between business needs and technical solutions, ensuring our ServiceNow implementations fully align with client objectives.

The ServiceNow Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and translating them into functional specifications for ServiceNow implementations. The ideal candidate will have a strong foundation in business process analysis and an in-depth understanding of the ServiceNow platform. This role requires excellent communication skills, the ability to work closely with both clients and technical teams, and a passion for leveraging technology to solve business challenges.