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Role Overview
As an IT Administrator , you’ll oversee daily IT operations, employee onboarding/offboarding, system administration, and cybersecurity compliance. You’ll also help manage critical business, systems and support infrastructure for lab and operational teams.
This is a hands-on role requiring both technical expertise and the ability to document, secure, and streamline IT processes in a regulated healthcare environment.
Responsibilities
IT Operations & Employee Support
Handle onboarding and offboarding processes (laptops, accounts, permissions, hardware setup).
Provide remote and in-person support for staff across U.S. locations.
Troubleshoot network, Wi-Fi, and hardware issues.
Support video conferencing tools, printers, shared office devices, and remote desktop solutions.
System Administration
Manage user accounts, roles, and permissions across company applications (Google
Workspace, EMR platforms, HIPAA-compliant apps).
Maintain organized IT equipment inventory, track assets, and manage licensing renewals.
Assist with facility security systems, including key cards, cameras, VPNs, and vendor coordination.
Monitor system performance and escalate to vendors/partners when needed.
Cybersecurity & Compliance
Support implementation of IT security policies aligned with HIPAA, SOC-2, and ISO standards.
Manage antivirus, endpoint protection, and patch updates for all devices.
Assist in monitoring suspicious activity and ensuring secure access controls.
Oversee cybersecurity awareness training through Ninjio.
Support IT documentation of compliance logs (e.g., system access, audits, breach protocols).
Maintain compliance documentation for HIPAA, and SOC 2.
Manage antivirus, endpoint protection, and system patching across devices.
Network & Infrastructure
Assist with maintaining LAN/WAN connectivity and VPN configurations.
Troubleshoot firewalls, routers, and switches (with escalation as needed).
Support integration of cloud-based systems and SaaS.
IT Process & Knowledge Management
Document common IT issues, solutions, and processes in an internal knowledge base.
Assist with disaster recovery planning and backup management.
Coordinate with external vendors and service providers for escalations and upgrades.
Qualifications
1+ years of IT support, system administration, or help desk experience preferred.
Familiarity with PC/Mac, Wi-Fi troubleshooting, and standard office/cloud software.
Experience managing Microsoft 365, Google Workspace, or similar enterprise environments.
Knowledge of cybersecurity best practices; healthcare/finance IT experience a plus.
Associate’s or Bachelor’s in IT/CS preferred; certifications (CompTIA A+, Network+, Security+, Google IT Support) are a plus.
Strong communication, troubleshooting, and problem-solving skills.
Reliable, detail-oriented, and able to work independently in a fast-paced, distributed team