Language Requirements: Fluent English (C1+) and Spanish
About the Company
Our client is a U.S.-based dental practice committed to providing patients with a professional, welcoming, and well-organized healthcare experience.
The practice relies on effective communication, accurate scheduling, insurance coordination, and dependable administrative support to ensure patients receive timely assistance throughout their dental care journey.
The team is looking for a remote professional who can help streamline daily front-office operations while maintaining a high standard of patient service.
About the Role
We are hiring a Bilingual Dental Patient Coordinator to provide remote front-office and administrative support for a busy dental practice in the United States.
In this position, you will serve as an important point of contact for patients, assisting with appointments, insurance-related inquiries, patient records, and daily administrative requests.
You will communicate with patients in English and Spanish , coordinate with the dental team, and help ensure that appointments, documentation, and patient requests are handled accurately and efficiently.
This role is well suited for someone with experience in U.S. dental or healthcare administration who enjoys patient interaction, works well under pressure, and can independently manage multiple priorities.
What You'll Do
Patient Relations & Communication
Serve as a primary contact for patients through phone calls, email, and text messaging.
Manage incoming inquiries and conduct outbound calls when follow-up is needed.
Communicate clearly and professionally with English- and Spanish-speaking patients.
Provide appointment reminders and follow up regarding scheduled treatments.
Address routine questions and help patients navigate administrative processes.
Support a positive patient experience through responsive and empathetic communication.
Dental Appointment Management
Coordinate patient appointments, including new bookings, confirmations, cancellations, and rescheduling.
Maintain accurate provider calendars and appointment information.
Assist with scheduling adjustments to support efficient clinic operations.
Communicate scheduling updates to patients and the dental team.
Help reduce administrative delays through timely reminders and follow-up.
Dental Insurance & Payment Coordination
Review and verify patient insurance eligibility and benefits.
Gather coverage information and confirm relevant insurance details before visits.
Assist with dental billing activities and payment posting.
Support insurance claims follow-up and related documentation.
Help patients understand routine insurance and payment information.
Escalate complex insurance or billing questions to the appropriate team members.
Patient Records & Office Administration
Assist with patient registration, intake information, and demographic updates.
Enter and update information in dental practice management systems.
Maintain organized and accurate electronic patient records.
Complete administrative tasks, data entry, and routine reporting.
Coordinate with internal staff to ensure patient requests are properly addressed.
Handle sensitive patient information in accordance with HIPAA requirements .
Qualifications Required Fluent English and Spanish , both written and spoken.
Advanced English proficiency (C1 or higher).
At least 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination.
Familiarity with dental office procedures and patient-facing administrative workflows.
Experience supporting appointment scheduling and insurance verification.
Knowledge of dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or comparable platforms .
Strong telephone communication and patient service skills.
Ability to handle several administrative responsibilities while maintaining accuracy.
Excellent organizational skills and attention to detail.
Understanding of patient confidentiality and HIPAA-compliant information handling.
Ability to work independently and communicate effectively with a remote team.
Preferred Clear, professional spoken English with a neutral accent.
Previous experience supporting a U.S.-based dental office remotely.
Experience with insurance claims follow-up, payment posting, and patient billing inquiries.
Familiarity with patient engagement and treatment follow-up processes.
What Makes a Strong Candidate?
We are particularly interested in professionals who demonstrate:
Patient-centered communication: You can make patients feel heard, respected, and supported.
Administrative accuracy: You pay close attention to scheduling details, insurance information, and patient records.
Ownership: You follow through on pending requests without constant supervision.
Adaptability: You can shift between phone calls, scheduling, insurance questions, and documentation.
Problem-solving: You identify issues early and take appropriate action.
Team collaboration: You communicate effectively with dental professionals and administrative staff.
How Success Is Measured
Patient calls, messages, and inquiries receive timely responses.
Appointment calendars are maintained accurately and efficiently.
Insurance information is verified and documented correctly.
Billing and claims-related administrative tasks are completed with appropriate follow-up.
Patient records remain complete, organized, and confidential.
Patients receive clear communication regarding appointments and administrative matters.
The dental team receives reliable support that contributes to smooth daily operations.
Why Join Us?
Work 100% remotely while supporting a U.S.-based dental practice.
Build specialized experience in dental administration and patient coordination.
Use your bilingual communication skills in a patient-facing healthcare environment.
Gain exposure to dental scheduling, insurance verification, and office operations.
Take on a meaningful role that supports both patient satisfaction and clinic efficiency.
Important Notes
English C1+ and fluent Spanish are mandatory.
Previous experience in U.S. dental or healthcare administration is required.
Candidates should be comfortable handling inbound and outbound patient calls.
Familiarity with dental practice management systems is expected.
This position involves confidential patient information and requires strict attention to HIPAA compliance.