Bilingual Customer Success Manager/School Experience Manager

Join our growing Customer Success Team and support one of our largest partners.

We are looking for an entry-level, bilingual (English/Spanish) Customer Success Manager (CSM)/ School Experience Manager (SEM) with significant K-12 instructor and leadership experience.

You'll own some of our largest and most complex client relationships: an international school group with significant scale and a multi-product footprint across the Faria product suite.

This is an enterprise client experience role: you'll manage executive relationships, navigate multiple stakeholders across the group, and operate at both the HQ and individual school levels simultaneously. You'll be the single point of accountability for the group you own, coordinating Sales, Support, Product, and Implementation to deliver a unified experience for the client.