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At Fix Network, we build highways of connections!
Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team!
Step on the gas and explore the exciting daily road of a Claims Manager at Fix Network !
Fix Network is looking for a Claims Manager who loves to put the foot to the floor!
In this role, you will be responsible for delivering exceptional customer service while managing automotive glass claims in accordance with company policies, insurer requirements. This role is responsible for reviewing and processing claims, responding to inbound queue calls, resolving claim-related inquiries, and ensuring the accuracy and completeness of claim documentation.
The daily road of a Claims Manager at Fix Network
Manage automobile glass claims from receipt through resolution in accordance with company policies, insurer and requirements.
Review and validate invoices, supporting documentation, and claim details to ensure accuracy and compliance with insurer pricing agreements and program requirements.
Verify vehicle information, parts, labour, and supporting documentation before approving claims.
Respond to inbound queue calls from customers and participating repair facilities in a professional, courteous, and timely manner, providing claim updates, answering inquiries, and resolving issues whenever possible.
Communicate with glass repair facilities, insurance partners, and internal stakeholders to resolve claim discrepancies and outstanding issues.
Investigate and resolve claim exceptions, billing discrepancies, and documentation deficiencies.
Ensure all claims are processed in accordance with Québec regulations and AMF licensing requirements.
Maintain accurate claim records and update internal systems with all relevant claim information.
Monitor claims to ensure timely processing and resolution while meeting established service standards.
Respond to inquiries from repair facilities and insurance partners in a professional and timely manner.
Identify trends, recurring issues, and opportunities to improve claims processes and operational efficiency.
Stay informed of insurer requirements, pricing agreements, and industry best practices related to automotive glass claims.
Perform other related duties as assigned.
The pilot we are looking for :
Valid Insurance Adjuster License
3-5 years of experience handling automotive glass claims, insurance claims, or claims adjudication.
Bilingualism (French and English) is mandatory as the Claims Manager will be working with insurers across Canada and will respond to claims in both French and English.
Knowledge of automotive glass repair and replacement procedures.
Understanding of insurer billing practices and pricing agreements.
Strong attention to detail and analytical skills.
Excellent customer service and communication skills.
Ability to manage multiple claims in a fast-paced environment.
Proficiency with claims management systems and Microsoft Office.
Why Fix network ?
In addition to joining dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits:
Why Join Fix Network?
3 weeks of vacation from day one, plus 5 sick days per year.
An employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary .
Group benefits with 75% of premiums paid by the employer , including telemedicine services.
Up to $3,000 per year in tuition reimbursement to support your professional development.
An annual $250 allowance to spend in our Fix Network apparel and merchandise store.
A referral bonus of up to $1,000 when you help us find our next great talent.
Opportunities to connect and celebrate throughout the year , including monthly celebrations to welcome new employees and recognize birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and other team events.
Our annual Team Meeting , bringing together team members from around the world for several days to align on company priorities, connect with international colleagues, and enjoy valuable team-building experiences.