Senior Account Manager - LTL

The Senior Account Manager - Less-Than-Truckload (LTL) is responsible for leading, retaining, and growing a portfolio of the company's most strategic and complex customer relationships. They drive satisfaction, operational excellence, long-term retention, and profitable revenue growth. They work closely with executive customer contacts and internal stakeholders to develop strategic account plans, identify growth opportunities, resolve complex business challenges, and strengthen long-term partnerships. They leverage deep transportation expertise, industry knowledge, and data to influence decision-making and improve account performance. They are expected to proactively identify risks and opportunities, lead executive business reviews, support commercial strategy, and influence cross-functionally to achieve their goals.