Customer Service Representative - Remote - GOS

Geeks on SiteAnguilla, Antigua and Barbuda + 43 more

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About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

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Customer Service Representative - Remote - GOS

Geeks on SiteAnguilla, Antigua and Barbuda + 43 more

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities

Answer a high volume of inbound calls from customers in a professional and friendly manner.
Listen actively, identify customer needs, and provide accurate information or solutions.
Follow call scripts and company guidelines to ensure consistent service quality.
Escalate complex technical issues to the appropriate team when necessary.
Maintain accurate and organized call logs in our system.
Multitask efficiently while navigating multiple systems and tools.

Requirements

Excellent verbal communication - B2 english proficiency is required
High school diploma or equivalent.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems.
Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.
Provide a Police Record from your country of residence
A copy of the ID

Equipment Requirements

A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
Minimum 8 GB RAM (16 GB recommended for optimal performance)
Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
SSD 250 GB Min
USB headset with noise-canceling microphone
Energy and Internet stability (At least 50Mbps internet speed)
Able to connect to ethernet.
Connectivity