Tier 2 Technical Support Specialist- Freelance, Remote

About the Client

Our client is an IT services and cybersecurity company that helps businesses manage their technology environments, protect their systems, and maintain secure day-to-day operations. Its services span managed IT support, cloud administration, cybersecurity, compliance, and automation. The team values reliable technical support that resolves user issues efficiently while recognizing and addressing potential security risks.

Why does this role exist?

The business needs an experienced Tier 2 Technical Support Specialist who can independently manage routine technical issues while applying a security-first mindset to every ticket. You will support users across Windows, macOS, Microsoft 365, Google Workspace, and related systems, ensuring issues are properly documented, resolved, or escalated. This role is ideal for someone who combines hands-on troubleshooting with sound security judgment and clear communication.