Remote ServiceNow Business Analyst
Global Channel Management, Inc.United States only
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Remote ServiceNow Business Analyst needs 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation..
Remote ServiceNow Business Analyst requires:
- Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups
- Knowledge of ServiceNow integrations (REST/SOAP) and data management
Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes