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This is a remote position.
Position: Operations Coordinator
Company: Global Sports Travel (Chawla Group Pty Ltd)
Location: India (Remote)
Engagement Type: Full-Time and Exclusive (six-month performance review)
Reports To: Director
Department: Operations
ABOUT GLOBAL SPORTS TRAVEL
Global Sports Travel is a premium sports travel and hospitality company, offering official ticketing, curated hospitality packages and complete travel programmes across the world’s biggest sporting events. We provide official, verifiable access for corporate clients and private travellers at marquee events including the Ashes, the 150th Anniversary Test, all ICC tournaments – including the ICC Cricket World Cup 2027 – Formula 1 and Wimbledon. We are officially appointed and accredited within the programmes we sell, and everything we deliver runs through authorised channels – that is the foundation of our brand.
Global Sports Travel is part of Chawla Group Pty Ltd, an Australian company operating across Australia, India and international event markets.
ROLE PURPOSE The Operations Coordinator owns the end-to-end delivery of the Company’s premium tickets, hospitality packages and travel programmes – from confirmed booking through to post-event reconciliation. The role coordinates clients, suppliers and internal systems so that every booking is delivered exactly as sold, on time and on margin, and acts as the operational backbone between the sales team, suppliers and clients across India and Australia. The role reports directly to the Founder & Director.
KEY RESPONSIBILITIES Manage all bookings across concurrent events, from confirmation through to post-event reconciliation Act as the day-to-day operational contact for clients; respond to queries within 4 hours and escalate unresolved issues within 24 hours Track payment milestones, trigger invoices on schedule and flag payment delays within 48 hours Raise, revise and cancel client invoices in Xero on request from the sales team; issue invoice links, receipts and payment confirmations to clients the same day Chase outstanding client payments to agreed deadlines and, where payment is not received, cancel invoices and release held inventory with written confirmation to the client Process amendments, upsells and add-ons with accurate, real-time pricing updates Confirm hotel, transport, hospitality and ticket allocations with suppliers against hard deadlines Maintain supplier scorecards covering price, reliability and responsiveness Reconcile supplier invoices against bookings and purchase orders; flag discrepancies and overspend immediately
Reconcile supplier booking acknowledgements (e.g. Cricket Australia Travel Office, AFL Event Office) against internal booking sheets and invoices; log booking reference numbers and flag any name, guest-count or category discrepancies the same day
Source and negotiate hotel room rates, inclusions and extras directly with properties in Australia and India for group and VIP itineraries, presenting options in a clear per-room, per-night comparison
Build and cost complete event packages – tickets, accommodation, flights, transfers and hospitality – for individual clients and groups, with correct room configurations and per-person pricing for two-, three- and multi-person bookings
Build day-by-day itineraries and issue client updates at 7 days and 48 hours before each event
Build and maintain hotel rooming lists and allocation trackers in Google Sheets, kept current and shared with management and suppliers
Resolve live operational issues during events, including missed flights, no-shows and supplier failures
Maintain accurate, same-day records of all bookings and transactions in Zoho CRM and Xero
Provide weekly pipeline, delivery and cash-collection reporting to management
Track post-event profitability and flag margin erosion by cost line
Support the sales team with sale-to-delivery handovers, delivery proofs and client references
Research and compile event, ticketing and hospitality options (availability, categories, pricing) across cricket, AFL, NRL, rugby and other codes, delivering verified comparisons with a recommendation – not raw search or AI output
Draft client-facing and marketing collateral (booking confirmations, package summaries, press releases) that accurately reflects the Company's official appointments and brand
COMPENSATION AND TERMS OF ENGAGEMENT
All-inclusive monthly fee, commensurate with experience and confirmed at offer stage, payable against a monthly invoice
The fee is inclusive of all costs; the contractor is responsible for their own taxes, equipment, phone and internet
No additional allowances or reimbursements unless approved by the Company in writing in advance
The engagement is full-time and exclusive to the Company for its duration; no concurrent employment, contracting or client engagements are permitted
Performance and remuneration review at six months against agreed KPIs
Opportunities for domestic and international travel to major sporting events, with pre-approved expenses covered by the Company
Global Sports Travel is an equal opportunity employer and makes engagement decisions based on merit and qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status or any other basis prohibited under applicable law.
Requirements
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in Engineering, IT, Sports Management or a related field
Minimum 3–5 years’ hands-on experience in travel, hospitality, events, ticketing or high-touch client service operations – this is not a trainee role
Proven experience building travel and hospitality packages – combining tickets, accommodation, flights, transfers and hospitality into priced packages for singles, couples and groups of two, three or more, including correct room configuration (single, twin, double, triple) and per-person vs per-room costing
Fluent in travel-industry terminology and conventions – hotel room and occupancy types, meal plans (RO/BB/HB/FB), check-in/out and release dates, cancellation policies; airline fare classes, PNRs, ticket rules, baggage and change conditions; and ticketing categories and allocations
Demonstrated ability to manage multiple suppliers, deadlines and stakeholders simultaneously
Advanced Excel and Google Sheets – lookups, pivot tables, data validation, conditional formatting and error-checking – with a track record of building accurate, duplicate-free trackers and reconciliations
Demonstrated working proficiency in Xero (invoicing, credit notes, receipts, reconciliation) and Zoho CRM (pipeline, workflows, reporting) – required, not preferred Experience with supplier booking portals, hotel reservation systems and ticketing platforms (e.g. official event travel offices, Ticketmaster, GDS or bedbank systems)
Working knowledge of workflow automation and integration tools (Zoho Flow, Zapier, Google Apps Script or similar) to reduce manual data entry between CRM, accounting and spreadsheets (desirable)
Confident using AI tools as an accelerator, with every output verified against source data, analysed and accompanied by a recommendation before it is submitted
Willingness to work Australian business hours from India, including evenings, weekends and holidays around major events
SKILLS
Obsessive attention to detail – names, dates, amounts and deadlines
Technically fluent – comfortable owning systems, spreadsheets and data flows end to end, and quick to learn new platforms without hand-holding
Checks before sending – every invoice, list and summary is verified against source data; errors that reach a client or supplier are not acceptable
Calm and decisive under pressure; events do not wait
Hands-on and self-sufficient – spots gaps and fixes them without being asked
Discretion and professionalism when handling premium clients and confidential pricing
Strong organisational discipline; reports hard numbers, not hopeful ones
Ability to thrive in a fast-paced, high-value, deadline-driven environment