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Role Overview
The Specialist, Onboarding (EMEA) is responsible for coordinating and delivering the successful onboarding and implementation of new clients across the EMEA region.
This role manages the day-to-day onboarding process, ensuring a smooth transition from project initiation through to business-as-usual (BAU) operations while delivering a positive client experience.
Reporting to the Onboarding Lead, you will work closely with cross-functional teams to coordinate implementation activities, manage timelines, support system and data setup, and ensure all onboarding requirements are completed accurately and efficiently. You will contribute to helping clients achieve value quickly through a structured and consistent onboarding process.
Key Responsibilities
Client Onboarding and Implementation
Coordinate end-to-end client onboarding and implementation activities across the EMEA region.
Support the development and execution of onboarding plans, project timelines, and implementation schedules.
Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
Track project progress, monitor onboarding milestones, and escalate potential risks or delays to the Onboarding Lead.
Ensure onboarding activities are completed in accordance with established processes, timelines, and client requirements.
Data and System Setup
Support the accurate setup of client, employee, payroll, and entity data across internal platforms and systems.
Verify data accuracy, completeness, and consistency in line with internal procedures and client requirements.
Review onboarding documentation and coordinate data collection, validation, and migration activities where applicable.
Identify discrepancies and work with relevant stakeholders to resolve data or system setup issues.
Handover to Business-as-Usual (BAU)
Coordinate the preparation and documentation of client handovers from implementation to operational delivery teams.
Ensure onboarding documentation, system configurations, and implementation activities are completed before transition.
Work closely with operational teams to support a smooth handover and continuity of service.
Follow up on outstanding onboarding items and ensure relevant stakeholders are informed of any unresolved issues.
Client Experience and Communication
Support client communication throughout the onboarding process, providing timely updates on progress, requirements, and next steps.
Build positive working relationships with clients and internal stakeholders through clear communication and effective coordination.
Assist in managing client expectations and resolving onboarding queries or issues promptly.
Contribute to a seamless onboarding experience by ensuring requirements are clearly understood and deliverables are completed on time.
Process Improvement and Operational Excellence
Identify opportunities to improve onboarding workflows, documentation, tools, and client experience.
Support the implementation of standardized onboarding procedures, templates, and best practices.
Maintain accurate onboarding records, project trackers, and status reports.
Contribute to initiatives that improve operational efficiency, data quality, and service delivery.
Key Performance Indicators (KPIs)
Timely completion of assigned onboarding activities and milestones.
Onboarding cycle time and adherence to implementation timelines.
Accuracy and completeness of client, employee, payroll, and entity data.
Quality and completeness of onboarding documentation.
Successful and timely handover to BAU operational teams.
Client satisfaction and responsiveness throughout the onboarding process.
Compliance with established onboarding procedures and service delivery standards.
Contribution to process improvement and reduction of onboarding errors or rework.
Requirements
Required Qualifications
Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field.
2–4 years of experience in client onboarding, implementation coordination, project support, customer success, or service delivery within a business services environment.
Experience coordinating multiple onboarding or implementation activities simultaneously.
Strong organizational, coordination, and time-management skills, with excellent attention to detail.
Ability to work collaboratively with cross-functional teams in a fast-paced environment.
Good communication and stakeholder coordination skills.
Strong analytical, problem-solving, and follow-up skills.
Proficiency in Microsoft Excel, PowerPoint, and project management, CRM, or service delivery tools.
Ability to manage competing priorities and work independently while escalating issues when necessary.
Preferred Qualifications
Experience supporting client onboarding within Payroll, HR Services, Employer of Record (EOR), Professional Services, Global Mobility, or Entity Management.
Familiarity with CRM, HRIS, payroll, or service delivery platforms.
Experience working with clients or teams across multiple countries and time zones.
Understanding of onboarding workflows, implementation processes, and service delivery best practices.
Experience working in a multinational or global business environment.
Familiarity with process improvement initiatives and standardized operating procedures.
ABOUT US
GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.
HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
Finance Solutions: Accounting & Tax
For more information, please visit GoGlobal .com
OVERVIEW
We Measure Success by Results, Not Hours Worked
At GoGlobal , we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly
We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout
We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way
We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success
We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership
We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions
We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!
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