Customer Operations
Headcount365$2K per yearColombia only
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About Us: Headcount365 is used as the central software platform to manage data related to a company’s annual hiring plan. Created by ex-operators from high growth start-ups, we aim to eliminate the hundreds of spreadsheets used to manage this process through consolidated data and system integrations. The result of our work means companies can more predictably hire on-time, while providing real-time accurate financial information to the leadership team.
Role Summary:As the Customer Operations Lead, you will partner directly with our Chief Customer Officer to architect and own the entire post-sales journey. You will drive technical implementations and configurations while serving as the primary point of contact for triaging support issues and managing post-go-live hypercare. Ultimately, you are responsible for ensuring Headcount365 becomes an indispensable, high-performing part of every customer's daily workflow.