Product Expert
Hex$115K – $125K per yearUnited States only
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About the Role
Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex .
Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex , and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.
As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex . You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex 's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows.