Customer Service Representative (3 month contract)

We're seeking a detail-oriented and proactive Customer Support Representative to support day-to-day customer service operations for two consumer brands in the e-commerce space. This role involves managing customer inquiries, resolving order and fulfillment issues, handling product warranty and replacement cases, and identifying opportunities to improve support processes. The ideal candidate has strong written English skills, excellent follow-through, and a process-minded approach to customer service.

Duties and Responsibilities

• Respond to customer emails in Gorgias across both brands, aiming to clear the inbox the same day.