Technical Support Manager Paper & Board

ImerysFrance, Germany

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The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

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Technical Support Manager Paper & Board

ImerysFrance, Germany

Apply now

Opens the original posting.

Apply now

Share job

Copy link or share on social media.

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

The Position

Technical Support and Sales Manager Paper & Board Job Summary

JOB SUMMARY / PURPOSE

As a technical support manager, for your perimeter, your role is to:

Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners)

Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events KEY TASKS AND RESPONSIBILITIES Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Technical Sales

Participate in client discussions for technical sales on identified opportunities by the Sales Manager
Work closely with the sales manager to support the development process of the customer along the opportunity process until final application
Lift customers' technical objections along the opportunity process
Identify technical opportunities with existing products to optimize value proposition

Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams

Support customers to find the optimal solution to resolve their problems using Imerys ’ product offers

Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities.

Customer innovation
Identify unmet technical needs of customers and therefore potential new products/ solutions
Translate performance requirements into product specification requirements
Act as link between customers and S&T/Operations on new product development
Support the transfer of lab developments into industrial applications at customers
Lead trial management at the customer site and supervise trials at Imerys plant on new products
Manage qualification process at customers for new products
Management of significant customer quality issues
Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions
Liaise with operations/ quality managers on solution identification and implementation
Acting as expert internally and externally
Manage technical training of sales/ marketing people on his/ her area of expertise

Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)

Build a network among the customers’ technical community
Sustainability: Internal & external ambassador for the team

JOB SPECIFICIATIONS:

Bachelor’s Degree in scientific discipline

Minimum 5years experienced (>10 years is a plus)
Strong competencies and experience in Paper & Board industry (preferably at a customer)
Ability to decode the customer needs and to design adapted solutions
Customer oriented, enable to build up strong relationship internally & externally
Able to work with a variety of stakeholders across a business (in particular marketing)
Strategic mindset is required
Good Communication skills with customers and with technical committees
Strong organisational skills, a self-starter
Flexibility, resilience, pro-activity, autonomous and motivation
Interest in working in dynamic groups - team player
Taste for challenges - entrepreneurial mentality
Ability to use common IT tools (Excel, Word, Gsuite, Web tools)
Salesforce would be an advantage
Profficient English level (technical and commercial).

Fluent German

Regular and weekly trips (up to 50% )
Driving licence required
Position Type
Full time and
Permanent Only technical issues will be monitored through the below inbox: recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

Originally posted on Himalayas

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