Helpline Staff Responder
In Touch Community Services, Inc.Philippines only
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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.
Crisis Line response (40%) Main objective: Ensure the helplines are manned and responded to in a timely, professional yet compassionate manner.
To be available during designated hours via so phone technology to take calls from a quiet location conducive to effectively performing the duties.
To serve as back-up in the event of call surges.
Work with internal stakeholders to ensure the Crisis Line meets high-quality standards of InTouch, aligned with our mission and vision.
Provide text or chat support when applicable.