IT Specialist

IXOPAY$65K – $75K per yearUnited States only

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About IXOPAY

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey. From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

At IXOPAY , our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.

About the Role

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IT Specialist at IXOPAY · ApplyPick

Manage IT activities associated with employee and contractor onboarding, role changes, and offboarding.
Provision and deprovision accounts, application access, and equipment accurately and on schedule.
Configure, deploy, and support laptops, peripherals, software, and other workplace technology.
Support device management across macOS and Windows environments using MDM technologies such as Microsoft Intune and Company Portal.
Coordinate equipment preparation, shipping, returns, procurement, and asset tracking.
Administer & Improve IT Systems
Support and administer core SaaS platforms including Google Workspace, Microsoft 365, Slack, Salesforce, Atlassian, and emerging AI tools.
Build lightweight scripts, integrations, and workflows to automate repetitive IT processes and improve operational efficiency.
Identify recurring support issues and recommend improvements that reduce friction and improve the employee experience.
Contribute to IT standards, runbooks, documentation, and operational best practices as IXOPAY continues to grow.
What You'll Bring
Required
Experience in IT Support, Help Desk, Service Desk, Desktop Support, IT Operations, or a similar technical support role.
Hands-on experience supporting both macOS and Windows environments.
Experience troubleshooting hardware, software, SaaS applications, connectivity, and user access issues.
Experience supporting identity and access management, SSO, MFA, and user provisioning.
Familiarity with modern SaaS environments and tools such as Google Workspace, Microsoft 365, Slack, Atlassian, or similar platforms.
Experience working with ticketing or IT service management systems such as Jira Service Management, ServiceNow, or similar tools.
Strong troubleshooting and problem-solving skills, with the ability to investigate issues independently and know when escalation is appropriate.
Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
Strong attention to detail and an understanding of the importance of confidentiality, security, and appropriate access controls.
Ability to prioritize multiple requests and provide responsive support in a fast-paced, distributed environment.
Preferred
Experience administering Okta, including SSO, MFA, application assignments, and user lifecycle management.
Experience with Microsoft Intune, Company Portal, or other MDM/device management platforms.
Experience administering or supporting 1Password, Salesforce, AWS, or Atlassian products.
Experience supporting onboarding and offboarding processes within a global or distributed workforce.
Familiarity with IT security concepts such as least privilege, access reviews, device security, and compliance requirements.
Experience creating lightweight scripts, automations, Jira workflows, Slack workflows, or similar process improvements.
Experience supporting or administering enterprise AI tools.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Why Join IXOPAY ?

IT Specialist

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About IXOPAY

About the Role

IT Specialist

Apply now

About IXOPAY

About the Role

What You'll Do

Provide Technical Support

Manage Identity & Access

Support the Employee Technology Lifecycle

We offer:

Our Commitment to Inclusion

Equal Opportunity Employer

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