Downeast Cider - Customer Success Specialist

Own the customer experience at Downeast Cider. Help wholesale customers get the right products at the right time. Remote, flexible hours.

$2,250-$2,500/month | Full-time | US Eastern Watch the video from Brian, Director of Supply Chain at Downeast Cider.

We're Downeast Cider, a ~100-person cider manufacturer based in Boston. We make great cider. We've got production, packaging, supply chain, sales, marketing, and finance teams. Here's what's interesting: we have no in-house software engineering or IT function. Zero. And until recently, that was fine.

Then we started experimenting with AI. Claude Code. ChatGPT. Internal workflow tools. One of our team members vibe-coded an order portal replacement that saved us $15k a year in software subscriptions. Another prototyped a sales tool. Suddenly, we realised we could build things we never thought possible. We have more than enough ideas to get started. What we need now is someone who can take our rough drafts, productionise them, and help us build a genuinely smarter business. It's not about saving money on software. That's probably the least interesting part. It's about unlocking new capabilities, removing manual work, and giving our managers leverage they don't have today.