Tier 3 Technical Support Engineer
JobsityColombia only
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About the Role
We are looking for an experienced Tier 3 Technical Support Engineer to join a highly technical support environment focused on infrastructure, backup, networking, and business continuity solutions.
This is a customer-facing role for someone who enjoys solving complex technical problems, working independently, and supporting customers during high-impact incidents.
You will be part of a dedicated technical support team providing overnight coverage for a U.S.-based organization. The ideal candidate combines strong infrastructure troubleshooting skills with excellent communication, sound judgment, and the ability to remain calm in high-pressure situations.