Social Media & Customer Engagement Executive (Mandarin-Speaking) at Kaizenaire · ApplyPickApply on the original site
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Key Responsibilities
- Customer Enquiry Management & Lead Conversion
- Monitor Facebook, Instagram, and TikTok inboxes, comments, and customer enquiries throughout designated working hours.
- Respond to enquiries promptly and professionally, targeting a first-response time of 10–15 minutes.
- Understand customer needs and recommend suitable treatments, services, and promotions in line with company guidelines.
- Engage potential customers and guide them towards confirmed appointment bookings.
Must-Have Requirements
- At least one year of relevant experience in customer engagement, online sales, social media management, or a related role.
- Fluency in both English and Mandarin Chinese, spoken and written, is compulsory.
- Ability to communicate confidently, professionally, and persuasively with customers in both languages.
- Proficiency in reading and writing Simplified Chinese, including responding to customer enquiries through social media messages.
- Experience handling customer enquiries and converting leads into confirmed appointments or sales.
- Strong customer service and sales skills, including the ability to understand customer needs, recommend suitable services, and handle objections.
- Excellent responsiveness and the ability to manage multiple customer conversations simultaneously.
- Experience managing business accounts on Facebook, Instagram, and TikTok.
- Proficiency in Canva and CapCut, or equivalent graphic design and video-editing tools.
- Ability to create engaging social media graphics, captions, and short-form videos.
- Strong organisational skills, initiative, and the ability to work independently in a remote environment.
- Reliable internet connection and a suitable work-from-home setup.
Preferred Qualifications
- Experience in the beauty, skincare, spa, wellness, or aesthetics industry.
- Experience in appointment scheduling, lead management, or online sales.
- Experience serving Singapore-based customers.
- Familiarity with Facebook and Instagram advertising campaigns.
Key Performance Expectations
- Maintain prompt and professional responses to customer enquiries during designated working hours, targeting a first-response time of 10–15 minutes.
- Follow up consistently with potential customers to maximise appointment bookings.
- Maintain accurate and up-to-date records of enquiries, leads, follow-ups, and booking outcomes.
- Create and publish approved social media content according to the agreed content calendar.
- Contribute proactive ideas to improve customer engagement, lead conversion, and marketing performance.
- Originally posted on Himalayas