XTN-7289197 | TRAINING AND DEVELOPMENT SPECIALIST/COACH

JOB SUMMARY : The Training and Development Specialist/Coach will create, develop, implement, and conduct training and development programs for employees. The specialized trainer/coach is responsible for training new hires and recurrent training of all Contact Center Specialists. As new policies/procedures and updates become available, the trainer/coach must ensure all materials are current and accurate. Will use webinars and develop e-learning programs for independent learning and collaborate with other departments on training requests. In addition, provides support, performance management and on-going development of all existing contact center agents. Also responsible for the continuous improvement and attainment of key performance measurements of the department.