Technical Account ManagerJob title is “Technical Account Manager”

Job Description

The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions Assist in technical support for customers to support pre-sales and post-sales processes Address all product-related queries on time Hold educational and informational training sessions to enable our clients to use UiPath products effectively Provide developers with customers’ feedback and contribute to identification and creation of new features or products Perform initial or secondary investigations and respond to online and phone support requests Deliver periodic reviews with customers (e.g. Health checks) Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements Collaborate cross departmentally within UiPath to establish and communicate best practices