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Description
Job Summary:
Under limited supervision, the Underwriting Assistant II supports our business partners within Property Underwriting. The UA II must be able to evaluate emails and other instructions from Underwriters and make determinations on how to proceed with modifying the policy documents. Standard operating procedures, reference materials, processing instructions, and 1 on 1 training are available to begin; however, top performers will be successful by relying primarily on their expert-level knowledge of forms and coverages. The UAII will book the policy premium for billing purposes, generate policy documents, send documents and/or email explanations to Brokers, and retain processing records within approved repositories. Rating requests may include policy issuance, premium audit, endorsement, or cancellation transactions for our Property line of business. Work must be completed in a timely and accurate manner and align with Products and Compliance guidelines, as well as attestation controls. This role also requires adherence to our internal metrics for productivity and quality, it requires sound judgment to interpret and make decisions with limited information, prioritize competing demands, work independently, identify discrepancies, conduct research and provide explanations in a clear and understandable manner. The UAII must also maintain strong working relationships with Underwriting, Billing, Brokers, and other internal or external stakeholders.
Responsibilities:
Perform policy support and distribution tasks, including processing policy issuance, audits, endorsements, cancellations, and reinstatements for commercial Property lines of business.
Process rating requests accurately using rating systems and tools, applying appropriate rules, forms, and rates per state and line-of-business requirements.
Review transactions for accuracy and completeness prior to release, identifying and resolving discrepancies or escalating complex issues to underwriters as needed.
Maintain thorough and organized documentation to support compliance, audit readiness, and attestation controls, ensuring all required records are complete and retrievable.
Communicate and collaborate professionally with internal partners (underwriters, claims, actuarial) and external stakeholders (agents, brokers, insureds) to resolve questions, obtain missing information, and support service-level expectations.
Apply, interpret, validate, and maintain standard operating procedures (SOPs); recommend updates when gaps or inefficiencies are identified.
Engage in continuous improvement initiatives and participate in root cause problem-solving exercises to streamline processes and reduce errors or cycle time.
Participate in team huddles, share knowledge and best practices with peers, and actively support the organization's diversity, equity, and inclusion practices and principles.
Monitor and manage personal workload against service-level agreements (SLAs) and production/quality standards, prioritizing tasks across multiple profit centers and business partners.
As requested, engage in self-development through training and learning opportunities, and provide guidance, mentoring, or training to new or less experienced team members and business partners.
As requested, participate in additional assignments, projects, or process pilots supporting broader underwriting operations initiatives.
Qualifications
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Typically requires 1–3 years of Property insurance, underwriting support, or administrative experience; prior Property/commercial lines exposure preferred.
Working knowledge of commercial Property underwriting concepts, policy lifecycle (new business, renewal, endorsement, audit, cancellation), and rating processes.
Proficiency with underwriting, policy issuance, and rating systems; strong Microsoft Office skills (Excel, Outlook, Word).
Strong attention to detail and accuracy, with the ability to manage high transaction volumes under moderate supervision.
Effective written and verbal communication skills, with a professional, customer-service orientation.
Strong organizational and time-management skills; ability to prioritize and manage multiple tasks across several profit centers simultaneously.
Demonstrated ability to follow detailed procedures while using sound judgment to identify exceptions and escalate appropriately.
Collaborative team player who contributes to a positive, inclusive team environment.
About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual , our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.