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Lifelancer$114K – $212K per yearUnited States only
Opens the original posting on Himalayas.
Apply nowSource: HimalayasApply on the original site
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This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.
As the Manager, Operational Controls, you will lead a team of Operational Controls Analysts responsible for the day-to-day execution, quality, and consistency of operational control monitoring across Novartis Patient Support programs. You will execute approved monitoring strategy and control frameworks into reliable, scalable execution, while supporting analyst capability and ensuring monitoring outputs are accurate, consistent, and escalated through established governance pathways.
This role executes monitoring activities and the delivery/escalation of control insights. It does not own corrective action remediation, agent coaching, or end-to-end process redesign; those activities are managed through defined partner teams and governance.
Directly manage and develop Operational Controls Analysts through clear expectations, prioritization, performance standards, onboarding, ongoing skill development, and coaching on monitoring accuracy, judgment, and consistency.
Support team resilience through intentional cross-training across programs and monitoring functions while protecting required specialization and maintaining monitoring responsibilities.
Conduct first-level quality checks; prepare and submit escalation inputs for governance forums and partner teams, while partnering with the Associate Director to ensure monitoring readiness for new programs, channels, and operational changes, with all activities aligned to Associate Director direction.
Education: Bachelor’s Degree required. MBA or other graduate degree a plus
The salary for this position is expected to range between $114,100 and 211,900.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
This job is curated by Lifelancer .
Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.
Opens the original posting on Himalayas.
Apply nowSource: Himalayas