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Job Title: Sr Manager Digital Product Solutions
Job Location: Remote, Pennsylvania, USA
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Work Schedule
Standard (Mon-Fri) Environmental Conditions
Office Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives
CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally embrace as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters. Thermo Fisher Scientific – Digital Solutions develops scalable digital and data capabilities that connect customer needs, business priorities, and technology delivery. This role partners across product, engineering, data, and business teams to deliver trusted solutions and measurable value.
Your Role in that Mission:
The Sr. Manager, Digital Product Solutions serves as a customer-facing link between customers, the IT organization, and engineering teams. The role leads customer discovery to understand business objectives, workflows, challenges, and product needs, then translates those insights into clear, actionable product and technical requirements. This role maintains and prioritizes a structured product backlog, identifies recurring needs across customers and market segments, and partners with IT and engineering leaders to deliver scalable capabilities that create measurable customer and business value.
Key Responsibilities:
Customer Discovery & Product Definition
Build trusted customer relationships and lead discovery sessions, workshops, interviews, and workflow reviews to understand goals, pain points, business processes, and desired outcomes.
Distinguish underlying customer needs from requested features and translate them into business requirements, use cases, functional and technical specifications, user stories, data/integration requirements, and acceptance criteria.
Validate requirements and proposed solutions with customers and technical teams, resolving ambiguity throughout design and development while avoiding unnecessary one-off customization.
Backlog & Roadmap Management
Create, maintain, and continuously refine a structured backlog of customer and product requirements.
Synthesize requests across customers, industries, use cases, and segments; identify common themes and reusable solutions.
Prioritize requirements using customer impact, strategic alignment, revenue potential, urgency, effort, risk, and applicability, and partner with product leadership and engineering to incorporate priorities into roadmaps and release plans.
Communicate priorities, tradeoffs, dependencies, and expected timelines clearly to internal and external stakeholders.
Customer & Market Insights
Analyze customer feedback and usage patterns to identify recurring problems, unmet needs, emerging opportunities, and differences across customer segments.
Share structured customer insights with IT, engineering, sales, customer success, implementation, and leadership teams to inform product strategy and planning.
Combine direct customer feedback with business priorities, product vision, and technical considerations to shape scalable product capabilities.
Cross-Functional Delivery & Enablement
Partner with engineering, IT, customer experience, security, data, and commercial, global client services, to assess feasibility, dependencies, risks, and implementation options.
Serve as the product representative in strategic customer discussions, roadmap reviews, and solution-design sessions, facilitating alignment when requirements or priorities conflict.
Support product launches through documentation, enablement materials, release communications, and customer-facing presentations, ensuring capabilities and limitations are represented accurately.
As Demonstrated By:
Customer empathy and consultative communication with strong stakeholder-management and facilitation skills.
Structured requirements analysis, systems/process thinking, and technical aptitude.
Product judgment, commercial awareness, and evidence-based prioritization in environments with competing priorities.
Excellent written, verbal, presentation, and executive-level communication skills.
Ability to navigate ambiguity, influence cross-functionally, and translate between business and technical audiences.
Key Requirements:
Education:
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Product Management, or a related discipline, or equivalent relevant experience.
Advanced degree or relevant product/Agile certification preferred.
Experience:
Demonstrated experience in a customer-facing product, solutions, business analysis, product ownership, or technical consulting role.
Experience conducting customer discovery and translating business needs into functional requirements, technical specifications, user stories, data/integration requirements, and acceptance criteria.
Experience creating, refining, and prioritizing product backlogs and synthesizing feedback across multiple customers or segments.
Sufficient technical fluency to work effectively with software engineers, architects, data teams, and integration specialists.
Experience with enterprise customers, enterprise software/SaaS, APIs, integrations, data products, workflow automation, Agile methods, or product-management tools preferred.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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