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As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova , we don’t just treat conditions — we aspire to alter the course of lives.
The IT Business Relationship Director is the senior technology leader dedicated to the Epilepsy and OSA organizations. The role serves as a trusted advisor to each business president and leadership team, developing deep knowledge of business strategy, customers, operating processes, performance drivers and regulatory context. The Director converts that insight into an integrated technology, data and AI agenda that advances measurable business outcomes.
This is a hands-on, outcome-accountable leadership role rather than a coordination layer. The Director owns the end-to-end business relationship, shapes and prioritizes demand, mobilizes enterprise IT capabilities, and stays engaged through adoption and value realization. Salesforce is the key commercial platform for both Epilepsy and OSA, and the Director will bring strong working knowledge and practical experience with Salesforce to the role. The Director will partner closely with the Salesforce Center of Excellence (COE) to develop and maintain business-aligned platform roadmaps, including a roadmap supporting the vision and strategy of Epilepsy and OSA. The Director will also work with the SAP COE to align SAP capabilities and roadmaps with relevant business priorities. To ensure the role brings practical delivery capacity to the relationship, the Director will lead or coordinate embedded business intelligence reporting and simple, governed AI use-case development within the business partnership organization, while partnering with enterprise platform, data, cybersecurity, architecture and delivery teams for scaled solutions.
Role Mandate
Build a dedicated, credible and visible IT partnership with the Epilepsy and OSA leadership teams.
Develop deep subject matter expertise and translate business strategy into a multi-year digital, data and technology roadmap.
Provide strong business-facing leadership for Salesforce as the key commercial platform for Epilepsy and OSA, while coordinating relevant SAP priorities with the SAP COE.
Create clear accountability for business outcomes, adoption and realized value, not only project delivery.
Provide practical BI reporting and simple AI enablement so the partnership can demonstrate value quickly while using enterprise standards and guardrails.
Bring one integrated view of demand, priorities, investment, risk, dependencies and performance across both organizations.
Key Responsibilities
Strategic Business Partnership and Domain Immersion
Serve as the primary IT relationship owner and trusted advisor to the Epilepsy and OSA presidents and their leadership teams.
Maintain a regular presence in business operating reviews, strategy discussions, portfolio reviews and field or customer-facing forums where appropriate.
Build working knowledge of commercial, clinical, medical, market access, patient support, finance, supply chain, quality, regulatory and operational processes relevant to each organization.
Proactively identify growth, productivity, experience, compliance and decision-support opportunities where technology, data or AI can create value.
Communicate enterprise IT strategy, capabilities, constraints and tradeoffs in clear business language, while representing business context and priorities within IT.
Strategy, Roadmap and Portfolio Leadership
Co-create and maintain business-aligned technology, data and AI roadmaps for Epilepsy and OSA, with explicit outcomes, investment assumptions, dependencies and measures of success.
Partner with the Salesforce COE to develop and maintain platform roadmaps that support the commercial vision and strategy of Epilepsy and OSA, including the OSA business roadmap, and translate business needs into clear Salesforce capability priorities.
Serve as the senior business-facing partner for Salesforce demand, adoption and value realization, ensuring alignment with enterprise architecture, data, security, release and lifecycle standards.
Partner with the SAP COE to identify, prioritize and align relevant SAP capabilities, integrations and roadmap dependencies with Epilepsy and OSA business priorities.
Translate strategic priorities into a transparent demand portfolio and facilitate fact-based prioritization across growth, operational, regulatory, risk and foundational needs.
Develop investment cases that define the business problem, expected benefits, total cost, organizational impact, adoption requirements and value-realization plan.
Ensure local or business-specific needs are addressed through enterprise platforms and standards wherever practical, minimizing fragmentation and avoidable technical debt.
Provide executive-level portfolio reporting and escalate decisions, risks or resource conflicts early.
Outcome Ownership and Value Realization
Jointly define outcome measures with business sponsors before work begins and maintain accountability from concept through adoption and benefit realization.
Establish baselines, targets and review cadences for approved initiatives; surface variance and agree corrective actions with business and IT owners.
Partner with business leaders on process ownership, change leadership, communications, training and adoption.
Conduct post-implementation value reviews and apply lessons to future investment and delivery decisions.
Use business outcomes, stakeholder trust, adoption and portfolio health as the primary indicators of BRM effectiveness.
Business Intelligence and Practical AI Enablement
Lead or coordinate development of priority BI reports, dashboards and decision-support products that address clearly defined business questions.
Create a disciplined intake and prioritization approach for reporting needs, including ownership of definitions, data quality, adoption and report rationalization.
Facilitate rapid discovery, prototyping and delivery of simple AI use cases within approved enterprise tools and governance, such as knowledge assistance, summarization, workflow support and low-complexity productivity use cases.
Define success criteria and validate value before scaling AI use cases; transition solutions requiring material integration, sensitive data, advanced models or production support to the appropriate enterprise teams.
Promote data literacy, responsible AI practices and reuse of governed data products, common metrics and enterprise capabilities.
Delivery Orchestration and Service Performance
Act as the accountable business-facing integrator across applications, data, infrastructure, cybersecurity, architecture, service management and delivery teams.
Maintain strong working relationships with the Salesforce and SAP Centers of Excellence, clarifying business priorities, shared accountabilities, decision rights, delivery dependencies and measures of value.
Match business needs to the right delivery path, including product teams, projects, enhancements, analytics, automation or service improvement.
Confirm clear executive sponsorship, product or process ownership, decision rights and acceptance criteria for material initiatives.
Monitor delivery commitments, business readiness, service experience and recurring pain points; coordinate recovery plans when outcomes are at risk.
Maintain a closed feedback loop so recurring incidents and service issues inform roadmap and investment decisions.
Governance, Risk and Financial Stewardship
Embed cybersecurity, privacy, quality, regulatory, records, data and architecture requirements early in solution shaping and decision-making.
Balance speed, innovation and local business needs with enterprise risk appetite, standards and lifecycle sustainability.
Support annual planning, forecasting and financial transparency for the Epilepsy and OSA technology portfolios.
Provide visibility to spend, capacity, vendor commitments, benefits and tradeoffs; recommend actions to improve value and simplify the portfolio.
Participate in vendor evaluation and performance management in partnership with procurement, legal and relevant IT owners.
Leadership and Capability Building
Lead, coach and develop business partnership, BI reporting and practical AI capabilities aligned to business priorities and enterprise standards.
Create clear role boundaries and ways of working across BRM, product, platform, project, architecture, data, security and service teams.
Build a culture of curiosity, accountability, collaboration, customer orientation and measurable value delivery.
Influence effectively across matrixed teams and mobilize resources without relying solely on direct authority.
Represent the Epilepsy and OSA perspectives within the IT Leadership Team and contribute to enterprise technology strategy and operating-model improvements.
Decision Rights and Accountability
Owns the quality and cadence of the strategic IT relationship with Epilepsy and OSA leadership.
Owns business-facing technology, data and AI roadmaps and the consolidated demand view for the two organizations.
Recommends portfolio priorities and investment tradeoffs; agreed governance bodies retain final funding and architecture decisions.
Approves progression of small BI and AI use cases within delegated authority and enterprise guardrails; routes higher-risk or scaled solutions to enterprise review.
Is accountable for transparent outcome tracking and value-realization reviews, jointly with business sponsors and solution owners.
Measures of Success
Strategic partnership: Stakeholder confidence; early engagement in business planning; depth of business knowledge; quality of executive dialogue.
Business value: Documented outcomes and realized benefits; adoption; measurable improvement in priority business processes or decisions.
Portfolio effectiveness: Roadmap alignment; prioritization quality; delivery predictability; timely resolution of risks and dependencies.
BI and AI impact: Use and usefulness of priority reports; cycle time from question to insight; validated value from simple AI use cases; responsible transition of scaled solutions.
Service experience: Reduction in recurring friction; improved transparency and responsiveness; effective connection between service issues and roadmap actions.
Enterprise alignment: Reuse of enterprise platforms and data; compliance with security, privacy, quality, architecture and AI guardrails; controlled technical debt.
Leadership: Engagement and development of talent; strong cross-functional collaboration; clear accountability across the operating model.
Required Qualifications and Experience
Bachelor’s degree in information technology, business, engineering, life sciences or a related field, or equivalent experience; advanced degree preferred.
Typically, 12 or more years of progressive technology, digital, data, product, consulting or business transformation experience, including significant leadership responsibility.
Demonstrated success partnering with senior business executives to shape strategy, prioritize investments and deliver measurable outcomes.
Experience leading a complex portfolio across multiple functions in a global, matrixed organization.
Working knowledge of commercial, customer, finance, supply chain and regulated-product processes; medical device, life sciences or another regulated industry strongly preferred.
Experience with business intelligence, analytics, data products and practical AI or automation use cases, including the ability to distinguish prototypes from solutions requiring enterprise engineering and controls.
Strong working knowledge of and demonstrated experience with Salesforce in a commercial environment, including roadmap development, demand shaping, adoption and partnership with a Salesforce COE. Salesforce experience is a priority requirement. Experience with SAP or direct partnership with an SAP COE is desirable, but secondary to Salesforce experience. Broader knowledge of cloud, integration, cybersecurity, data and analytics capabilities, including Microsoft Azure, is preferred.
Knowledge of relevant quality, privacy, security and regulatory expectations, including applicable FDA, EU, SOX and data-protection requirements.
Experience with financial planning, vendor management, business cases, benefits tracking and organizational change.
Leadership Competencies
Business acumen and learning agility: rapidly develops fluency in business strategy, economics, customers and operating realities.
Commercial platform fluency: understands how Salesforce capabilities, data and operating practices enable commercial strategy and can connect business priorities to an actionable platform roadmap.
Strategic influence: shapes decisions through insight, credibility, constructive challenge and clear choices.
Outcome orientation: stays accountable beyond delivery through adoption and realized value.
Relationship leadership: builds trust, listens actively and creates shared ownership across business and IT.
Communication and storytelling: converts complex technology, data and risk topics into concise, decision-ready narratives.
Enterprise mindset: balances the distinct needs of Epilepsy and OSA with reuse, standards, scale and long-term sustainability.
Pragmatic innovation: moves quickly on valuable low-complexity opportunities while recognizing when deeper expertise, engineering and governance are required.
Talent leadership: sets clear expectations, develops others and creates an inclusive, high-accountability team environment.
Integrity and judgment: demonstrates sound decision-making, transparency and the highest personal and professional standards.
Key Relationships
Epilepsy and OSA presidents and leadership teams VP, Chief Information Officer and IT Leadership Team Business process, product and functional leaders across Commercial, Clinical/Medical, Finance, Supply Chain, Quality and Regulatory Salesforce COE, SAP COE, and enterprise applications, data and analytics, AI, architecture, cybersecurity, infrastructure, service management and program delivery leaders Legal, Privacy, Quality, Procurement and external strategic partners
Role Design Principles
The role is intentionally designed around dedicated partnership, business immersion and measurable outcomes. It is not a part-time liaison, a passive demand intake function, or a substitute for accountable business sponsorship. Salesforce is the primary commercial platform focus, with the Director partnering with the Salesforce COE to shape and sustain business-aligned roadmaps. SAP is an important strategic platform, and the Director will coordinate relevant priorities with the SAP COE. Embedded BI reporting and simple AI use-case capability give the Director practical means to address targeted needs quickly. Enterprise teams and COEs remain accountable for shared platforms, production-grade engineering, security, architecture, data governance and solutions that require scale or specialized controls.
Travel Requirements
Ability to travel (Domestic/Global) 30-40% and work in a 24/7 environment across multiple time zones.
Pay Transparency
A reasonable estimate of the annual base salary for this position is $195,000 - $225,000 + discretionary annual bonus. Pay ranges may vary by location.
Employee benefits include:
Health benefits – Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
Valuing different backgrounds:
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Notice to third party agencies:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
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