Serves as a key operational resource responsible for maintaining, validating, and analyzing licensing and renewal data. Supports the lifecycle of hardware and software maintenance, subscription, and support renewals, with specific emphasis on VMware/Broadcom licensing. Coordinates renewal information with Logicalis Account Executives, Renewals Sales Specialists, Customer Success, vendor partners, and internal operations teams to improve renewal readiness, forecasting accuracy, and customer retention.
Essential Duties and Responsibilities
Exceeds quarterly and annual sales targets.
Responsible for timely generation of renewal quotes, including validation, auditing, and management of all aspects of maintenance and subscription renewals. undefined Collaborates with Customer Success, Support and Account Executives to maximize customer value to translate to high customer retention and renewal rates. undefined
Manages accounts by building and developing client relationships through personalized contact, understanding of client's needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services.
undefined Maintains and updates customer records to summarize all customer and partner contacts and opportunities. undefined Leads renewal sales cycle from proposal stage through contract execution in coordination with field sales with on time renewal objectives. undefined Identifies, up-sells and cross-sells opportunities including co-termination and multi-year renewals within dedicated client base. undefined Identifies “at-risk” renewal clients early in cycle and constructs action plan to ensure successful, timely renewal. undefined
Works several quarters ahead of renewal dates to ensure customer 'Renewal Readiness', engages with broader account team, partners and customer health data to identify remedial actions aimed at securing on-time renewal, with growth potential.
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Identifies issues pro-actively that may impact renewal and engages all available resources to resolve. undefined
Supports manager with special projects as requested. undefined
Maintains and updates opportunities and forecasting roll ups to leadership. undefined
Maintains skill level in areas of expertise by attending education updates as needed. undefined
Keeps management informed of customer issues or concerns.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. undefined
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 2 years of direct experience supporting VMware and/or Broadcom software licensing, subscription renewals, support renewals, entitlement validation, and contract administration.
Expert working knowledge of service business including co-termination, service terms, terms and conditions, etc.
Working knowledge of VMware/Broadcom licensing programs, subscription models, support offerings, contract structures, entitlement data, and renewal requirements.
Experience maintaining accurate licensing and renewal records, identifying data discrepancies, and supporting renewal pipeline and forecasting activities. undefined Strong analytical skills with proficiency in Microsoft Excel and experience using CRM systems, vendor licensing portals, and renewal reporting tools. undefined Experience working with both internal and external customers in a multi-tier channel environment. undefined Understanding of legal terms in SaaS contracts (contract experience in Enterprise Software or Technology Service agreements). undefined Proficient use of all Microsoft Office applications and CRM systems.
Certifications Vendor specific certifications.
Other Skills and Abilities
Committed, detail oriented, effective communicator, self-starter with strong problem solving and interpersonal skills.
Ability to organize, drive and deliver on initiatives.
Ability to work with and effectively communicate with senior level management.
Ability to clearly and accurately convey complex service concepts to internal and client facing teams at all management levels. undefined Solid written and verbal communication skills, as problem resolution with Sales, Customer Support, Finance and Customers are key components of job. undefined Ability to work in fast-paced environment, juggling multiple priorities with initiative. undefined Ability to process business accurately yet efficiently under time sensitive situations.
Logical and analytical thinker.
Has competitive spirit.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Salary Range: $77,000-$101,000 plus variable bonus.