Zendesk Administrator (Remote - LATAM)

Our client runs a high-volume customer support operation on Zendesk, and the platform is the backbone of how thousands of patients get help every day. You'll own the Zendesk instance end to end — keeping it fast, clean, and smart — so support agents spend their time helping customers instead of fighting their tools.

This is a hands-on administrator role for someone who treats a support platform like a product: measured, iterated, and always improving.

Responsibilities:

Own the instance — manage users, roles, groups, brands, and views; keep the configuration clean as the team scales.

Build the automation layer — design and maintain triggers, automations, macros, and SLA policies that route tickets to the right people at the right time.