Support Specialist

Position Summary

The Support Specialist helps buyers, sellers, and marketplace partners successfully navigate the Maxsold platform and auction process.

Depending on business needs, experience, and role fit, the successful candidate may be assigned to either our Buyer Support or Seller Support team. Teams share the same commitment to clear communication, thoughtful problem-solving, strong ownership, and a reliable customer experience.

This role is suited to someone who is comfortable working in a fast-paced support environment but does not approach the work as simply answering tickets. Strong Support Specialists investigate issues, understand the broader context, apply sound judgment, and take responsibility for moving cases toward resolution.