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Discover your 100% YOU with MicroSourcing !
Position: Collections and Cash Application - Manager
Work setup & shift: Remote | Night Shift
Why join MicroSourcing ?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As a Collections and Cash Application - Manager , you will:
Strategic & Operational Leadership: Lead end-to-end Collections and Cash Applications functions across all payment channels (ACH, wires, checks, lockbox, card); set productivity standards, SLAs, and cash conversion targets.
Portfolio & Collections Management: Oversee B2B collection strategies, customer risk segmentation, and the escalation/resolution of high-value disputes, unauthorized deductions, and complex short-pays.
Cash Application Oversight: Direct daily posting, auto-match optimization, unapplied cash reduction, and daily bank-to-ledger reconciliations to ensure audit readiness.
People & Capacity Planning: Lead, coach, and develop Supervisors and Analysts; manage workforce capacity, staffing models, onboarding, cross-training, and succession planning.
Analytics, KPIs & Executive Reporting: Establish and report key metrics (DSO, Auto-Match Rate, CEI, Unapplied Cash Aging, Collection Efficiency) to Finance, Treasury, and Accounting leadership.
Process Optimization & System Transformation: Lead continuous improvement, ERP enhancements, auto-cash rule optimization, and technology rollouts (e.g., HighRadius, GetPaid, Serrala).
Cross-Functional Executive Partnership: Collaborate with Sales, Billing, Treasury, Accounting, and Customer Support to eliminate upstream billing errors and improve overall cash flow.
What You Need:
Non-negotiables:
7+ Years OTC Leadership: Progressive experience in commercial Accounts Receivable, Collections, and Cash Applications, with at least 3–5 years in a managerial or direct supervisory role.
Deep Order-to-Cash Expertise: Expert-level mastery of double-entry accounting, DSO reduction techniques, unapplied cash remediation, and root-cause dispute resolution.
Enterprise ERP & OTC Systems: Demonstrated experience managing high-volume operations within enterprise platforms (e.g., SAP, Oracle Cloud Fusion, NetSuite, MS Dynamics 365) and specialized OTC software.
SOX & Internal Controls Governance: Strong working knowledge of SOX compliance, financial controls, audit trail requirements, and revenue cycle governance.
Advanced Financial Analytics: Ability to model portfolio trends, analyze large datasets, build executive dashboards, and translate metrics into actionable cash strategies.
Preferred Skills/Experience:
Educational Foundation: Bachelor's degree in Accounting, Finance, Business Administration, or a related field (Master's/MBA preferred).
Advanced OTC Automation: Direct experience implementing AI/ML-driven automated cash application platforms or integrated credit-to-cash suites (e.g., HighRadius, Serrala, Quadient).
Process Improvement Credentials: Lean Six Sigma Certification (Green or Black Belt).
Specialized Industry Exposure: Prior experience managing high-volume OTC operations in healthcare, SaaS/technology, manufacturing, or distribution environments.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.