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Discover your 100% YOU with MicroSourcing !
Position: Collections - Supervisor
Work setup & shift: Remote | Night Shift
Why join MicroSourcing ?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As a Collections - Supervisor , you will:
Daily Operational Supervision: Oversee daily portfolio coverage, monitor collector activity, assign account queues, and prioritize collection workflows based on risk and aging metrics.
Team Coaching & Performance Management: Provide continuous feedback, coaching, and performance evaluations to Collections Analysts; lead onboarding, training, and team meetings.
Escalation & Complex Dispute Resolution: Serve as the escalation point for high-value, delinquent, or high-risk accounts; assist collectors in untangling complex disputes, deductions, and payment barriers.
Cross-Functional Partnering: Collaborate with Cash Applications and Billing teams to clear unapplied cash, correct short-pays, and resolve root causes of recurring billing errors.
Policy Compliance & Quality Control: Enforce adherence to established corporate collection policies, documentation standards, and SOX internal controls.
Reporting & Process Improvement: Review aging trends, track collector productivity metrics, and recommend workflow improvements to accelerate cash conversion and enhance customer experience.
What You Need:
Non-negotiables:
Experience: 3–5+ years of progressive experience in commercial B2B collections or accounts receivable, with at least 1–2 years in a lead, supervisory, or senior capacity.
Portfolio & Aging Mastery: Deep expertise in Order-to-Cash (OTC) processes, commercial credit terms, collections strategies, and DSO/aging reduction techniques.
Leadership & Coaching Capability: Demonstrated skill in managing, training, and developing front-line analysts in a deadline-driven operational setting.
Advanced Systems & Excel Skills: Hands-on proficiency using enterprise ERP systems (e.g., SAP, Oracle, NetSuite, MS Dynamics) and intermediate/advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP).
Communication & De-escalation: Exceptional negotiation, conflict resolution, and communication skills to navigate high-stakes customer calls and internal cross-functional alignment.
Preferred Skills/Experience:
Educational Background: Bachelor's degree in Accounting, Finance, or Business Administration.
Specialized OTC Software: Direct experience utilizing credit and collections automation platforms (e.g., HighRadius, GetPaid, Serrala, or Quadient).
Process Improvement: Exposure to Lean Six Sigma methodologies or continuous process improvement initiatives.
Industry Background: Prior experience in high-volume transaction environments such as healthcare, technology/SaaS, distribution, or manufacturing.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.